Troubleshooting Catalog Video Bugs

[00:00] ANTONIO: Hey guys, very, very important. Guys, you need to make sure the catalog is showing the video as well and not just the image. I've seen bugs in the past, so I do want to cover this in this class. Every day, guys, check the catalogs that are running at the campaign level, right? So you just need to go to the Commerce Manager as usual. So Commerce Manager, select the catalog of your ad with the right naming convention. So just as an example, let's say it's this one. By the way, I know this one is not working right now, so I'm going to show an example that's not working. Then you go to Products and Manage on the top right.

[SCREEN 00:00] Commerce Manager > Catalog > Products. A product named "Livro - history" is selected. The right panel shows "Livro - history", "Content ID: id1historyid1", "Added from: Commerce Manager". Below, tabs: "Detail", "Media", "Status and issues". "Media" tab is selected. It shows "Single image ads" with an image of an open book, and "Images and videos (2)" showing the same image and a video.

[SCREEN 00:18] Clicks the "All tools" hamburger menu. Selects "Commerce Manager" under "Sell products and services".

[SCREEN 00:23] Commerce Manager > Assets. A list of Catalogs is shown. Clicks on a catalog named "Book - EH | AD - G00" with Catalog ID 902388314483555.

[SCREEN 00:31] Commerce Manager > Overview for the selected catalog.

[SCREEN 00:35] Clicks on "Manage" button in the "Products" box on the right.

[00:39] ANTONIO: And then you check each product to see if it has the media. You can just click on it, literally. And then you go to Media. And then, for example, in this one here, if I go to Single image ads and Ads, it just has the image. So it wouldn't be working. If I spend on this one, it would just have the image, so it would be wasted money, obviously, because the real ad is the video, right? So this is very important, guys, that you check. If it's only showing the image, you're going to need to edit this, literally. So I just click on the button Edit, and you need to re-upload the video. So you need to come here and re-upload the video. Okay? That's, guys, that's so, so, so important. You need to make sure... Let me just upload a random video. Not sure if this video is going to be under 100... Yeah, this is not under 100. Let me see if I find a very short video just to show you guys how it's going to look like.

[SCREEN 00:39] Commerce Manager > Catalog > Products. A list of 5 products named "adapt each new reading" is shown.

[SCREEN 00:43] Clicks on the first product in the list. The right panel opens for "adapt each new reading", Content ID: id1historyid1.

[SCREEN 00:48] Clicks on the "Media" tab in the right panel. It shows "Single image ads" with an image of an open book, and "Images and videos (1)" showing only the image.

[SCREEN 01:10] Clicks the "Edit item" pencil icon in the right panel.

[SCREEN 01:11] "Edit products" page opens.

[SCREEN 01:15] Clicks on the "Images and videos" cell for the product. A popup "Add Images and Videos" appears.

[SCREEN 01:19] Clicks "Choose files on your device". A file browser window opens.

[SCREEN 01:25] Selects a video file named "IMG_7487 (1).MOV".

[SCREEN 01:29] An error message appears in the popup: "1 video wasn't uploaded because it's over the 100 MB size limit."

[SCREEN 01:33] Clicks "Choose files on your device" again. Browses files.

[01:41] ANTONIO: Yeah, these are all going to be very, very heavy, to be honest. Let me do this one. Yeah, cool. So just as an example, right? So you're going to upload the video with the right naming convention. So I'm basically just re-uploading it, and you're going to have to do this for every product. Remember, you're going to have five products in your catalog, just like I showed you guys. So now I click on Save. Now I'm going to click Update products. Bam. It's saying your changes are being saved.

[SCREEN 01:48] Selects a video file named "Reddit Ad Needha - re-edit (1) (1).mp4".

[SCREEN 01:51] The video uploads successfully in the "Add Images and Videos" popup.

[SCREEN 02:07] Clicks the "Save" button in the popup.

[SCREEN 02:09] Clicks the "Update products" button at the bottom right of the "Edit products" page.

[SCREEN 02:11] A loading screen appears with the text "Your changes are being saved...".

[02:19] ANTONIO: And then I'm going to do this for literally each of these products within this catalog, right? And then you're going to double-check each of them, like I'm doing here. For each product, I'm going to go into Image, Ads, and see if the video is there or not. Okay? So that's very, very, very important. Very important. So in this case, as you can see, the video is not showing up, which is a big problem. So I will need to rebuild it. Because if it's not showing up the video, it doesn't make sense to spend on this catalog, right? So just this one is showing the video. That's how it's supposed to look, right? When you go here, you click on the product within the catalog, and then you click on Media, you have the image, but you also have the real video that you want to show to people. That's the way it should look like within the catalog.

[SCREEN 02:16] Returns to the Commerce Manager > Catalog > Products page.

[SCREEN 02:27] Clicks on the second product in the list.

[SCREEN 02:31] Clicks on the "Media" tab for the second product. It shows only the image under "Images and videos (1)".

[SCREEN 02:41] Clicks on the third product.

[SCREEN 02:45] Clicks on the "Media" tab for the third product. It shows only the image.

[SCREEN 02:52] Clicks back on the first product.

[SCREEN 02:55] Clicks on the "Media" tab for the first product. It now shows "Images and videos (2)", displaying both the image and the newly uploaded video.

[03:08] ANTONIO: And then for each one you click, it should be the same. Obviously, it's not the same right now for these other ones because I haven't re-uploaded the video like I did for the first one. But that's how it should look like for each one of the products. And then for each catalog, it's going to have... you're going to have to check each product for each catalog to make sure that you're actually going to spend on the video that you want. So for example, I just selected another catalog here to show you guys. So once again, just go to Manage on the top right within the catalog you selected, click on the first product, and then check product by product, right?

[SCREEN 03:09] Clicks on the second product again to show it still only has the image.

[SCREEN 03:26] Clicks the catalog dropdown menu in the top left.

[SCREEN 03:28] Selects a different catalog named "Book - EH | AD - G38" with Catalog ID 10224614483555.

[SCREEN 03:32] Commerce Manager > Overview for the newly selected catalog.

[SCREEN 03:35] Clicks on "Manage" button in the "Product status" box on the right.

[SCREEN 03:38] Commerce Manager > Catalog > Products page for the new catalog. A list of 5 products named "Livro - history" is shown.

[SCREEN 03:40] Clicks on the first product in the list.

[03:44] ANTONIO: So now if you go to Media, we have a video here for each product. So this product, this product, this product, this product. That's how it's supposed to be. For each product, you need to have the image, but obviously also the video. If it's not like that, please guys, do not run the campaigns. That's a very important troubleshooting technique for you guys to be checking all the catalogs that you're running right now. Go into Products, for each product, go to Media, and then check if the video is there. If it's not, just re-upload the video. It's a very simple bug to fix. It's on Facebook's side, but it's very important for you guys to check.

[SCREEN 03:44] Clicks on the "Media" tab for the first product. It shows "Images and videos (2)" with an image and a video.

[SCREEN 03:49] Clicks on the second product. The "Media" tab shows an image and a video.

[SCREEN 03:50] Clicks on the third product. The "Media" tab shows an image and a video.

[SCREEN 03:51] Clicks on the fourth product. The "Media" tab shows an image and a video.

[SCREEN 03:52] Clicks on the fifth product. The "Media" tab shows an image and a video.

[04:21] ANTONIO: And then obviously, at the ad level, you just need to make sure you selected Advantage+ catalog campaigns, like I showed you guys in the launching campaigns step-by-step. And then you're going to have the catalog at the campaign level. That's very important. But for you to be able to do all of that, you need to have the video as well for each of the products in each of the catalogs. So these are products within each of the catalogs, right, that we have. That's pretty much it. That's how you troubleshoot it. Because sometimes, that's very important guys, sometimes even if you upload it correctly, it just disappears. So I always refresh the page after I create a catalog, and then I go back to each product of the catalog, I go into Media, just to see if the video is still there. So in this case, it's still there, so it worked, so I can run ads to it. But this is something honestly I check even every day, guys, because even a tiny, tiny mistake on this is just going to make you lose a lot of money because you're just going to be spending on a random image that nobody is going to click, or they're going to click randomly, which is even worse, right? So please double-check for all the ones that you have already launched and for all the ones that you're going to launch in the future. Double-check that each product within that catalog has the right video that you named in the campaign as well. Okay? Very important troubleshooting. See you in the next class.

[SCREEN 04:22] Clicks the "All tools" hamburger menu.

[SCREEN 04:24] Clicks back onto the Commerce Manager page, closing the menu.

[SCREEN 04:56] Refreshes the browser page.

[SCREEN 04:58] The page reloads to Commerce Manager > Catalog > Products for the "Book - EH | AD - G38" catalog.

[SCREEN 05:00] Clicks on the first product in the list.

[SCREEN 05:02] Clicks on the "Media" tab. It shows the image and the video are still present.

[SCREEN 05:05] Clicks on the second product.

[SCREEN 05:07] Clicks on the third product.

[SCREEN 05:09] Clicks on the fourth product.